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Montgomery County Public Libraries (MCPL) is seeking highly motivated, community-oriented and collaborative Senior Librarians to serve as Branch Supervisor to provide excellent customer service and equalized opportunity for Montgomery County residents. If you excel in the areas of communication, staff development and training, customer service and want to work in an innovative and inclusive environment, this is the job for you. Our Senior Librarians supervise staff, serve as system trainers, and participate as members of planning and implementation workgroups.　　

MCPL Librarians perform a variety of professional programs and services reflective of, and responsive to community needs and assets. Librarians develop and deliver inclusive and equitable, community-led programs and services. These positions represent MCPL within the community, building collaborative relationships, programs, and services in partnership with community members and organizations. Librarians also help to manage MCPL materials to meet the educational, recreational and information needs of the community. These positions provide customers with basic technological and in-depth informational assistance.

Bilingual applicants are encouraged to apply. Additional multi-lingual pay may be available after successfully passing a multilingual examination.　

Successful Candidates will:

• Demonstrate commitment to diversity, equity and inclusion (DEI) practices in public service.
• Value building collaborative relationships with community members and organizations, as well as colleagues across MCPL.
• Be responsive to the emerging needs of Montgomery County residents, developing and delivering programs and services that reflect the unique needs of diverse populations.
• Flexible, adaptable, and eager to implement change to better serve our communities
• Able to communicate effectively with diverse audiences through a variety of platforms
• Ready to grasp new technologies and train staff to use these technologies
• Comfortable in developing, presenting, and evaluating training, virtually and in person
• An empathetic listener who enjoys understanding and responding to the needs of customers and staff
• Ready to understand the part your branch plays in the Department and the role the Department plays in County government.

Essential Duties/Major Responsibilities:

• Promotes and supports MCPL’s Diversity, Equity and Inclusion values with staff and customers. Centers the experiences of people and communities who are most affected by structural inequities when engaging in programming, partnerships, and information services work.
• Managing a branch collection.
• Ensure delivery of excellent customer service by guiding staff and implementing policies and solving problems.
• Serve as a member of a branch management team, participating in planning and organizing the work of the branch.
• Lead or assist in leading the day-to-day operations of a library branch.
• Serve as an on-site manager or assistant manager, supervising, training, evaluating as well as coaching and mentoring staff.
• Develop, provide, and evaluate training to a diverse staff, throughout the Department.
• Respond directly to customer concerns, suggestions, and complaints.
• Serve on workgroups and committees designed to encourage communication and problem solving across all levels of the organization.

Preferred Criteria:

The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevancy of training, and experience in the following areas:　

1. Leading diverse teams, coaching and/or supervising personnel, including providing input to or creating performance evaluations and staff schedules
2. Developing, conducting, and evaluating staff training and planning and/or leading meetings
3. Providing customer service and resolving complex customer service issues in a library setting; being the person in charge in absence of a manager or supervisor
4. Managing a project or similar assignment　

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