Under the general direction of the Library Manager, manages and coordinates the overall operation of the circulation operations.  Takes an active role in the training, management and evaluation of full-time Library Services Assistant (LSA) staff members.  Works in collaboration with other management team members to develop and implement a customer service model aligned with community needs and system level priorities.

Essential Functions

Functions listed are intended as illustrations of the various types of work performed.  The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Hires, trains, supervises, coaches/mentors and holds full-time LSA staff members accountable to performance expectations.
• Evaluates the performance of full-time LSA staff, develops Performance Improvement Plans (PIPs), determines merit salary increases, fosters growth and professional development and initiates the corrective action process as needed.
• Addresses and resolves staff concerns and grievances.
• Works in collaboration with the branch management team to set performance expectations and customer service goals for staff.
• Works as part of the management team to ensure that high quality library services and resources are being delivered to customers.
• Facilitates regular one-on-one and group staff meetings.
• Oversees provision of circulation services to diverse users.
• Regularly serves as the Person-in-Charge, which includes de-escalation, handling customer issues, addressing building problems, addressing and documenting security incidents, responding to onsite staff concerns and providing follow-up to branch management.
• Develops and maintains a thorough understanding of BCPL rules, policies and procedures and branch procedures; communicates information and changes to staff and serves as a resource for staff.
• Models continuous learning and encourages and supports staff development.
• Prepares or updates daily schedules and/or weekly schedules based on operational needs of location and approves timesheets.
• Performs all essential circulation functions as determined by branch and system needs and engages in direct customer service.
• Oversees branch-specific daily operations and tasks such as opening/closing procedures.
• Assists with programs and outreach events based on operational needs of location from individual to group instruction covering all age groups, both in-person and virtually.

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