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This position supervises and administers the Circulation Services Department at the Fletcher Branch and also sets circulation processes and procedures at a system-wide level; work is performed with considerable independent judgment and initiative. A commitment to public service to diverse communities is required, along with strong administrative and problem-solving skills. The successful candidate should also have an understanding of an urban public library’s needs and a willingness to work collaboratively with other departments. 

Located in Western Maryland, in the tri-state area where Maryland, West Virginia, and Pennsylvania meet, WCFL is a rapidly developing system dedicated to building a strong and vibrant community. By facilitating the public’s freedom to explore, learn, and transform, WCFL connects people to ideas and resources and to each other, helping to foster individual and community growth.

Location: Based at the Fletcher Branch of the Washington County Free Library; may require travel to other branches. 

Essential Functions 

This list is representative and does not include all the duties this position entails: 

• Administers and supervises the Circulation Services Department at the Fletcher Branch, and sets circulation processes and procedures at a system-wide level. 
• Formulates targeted goals and objectives for the department and oversees their implementation. 
• Creates and/or maintains an up-to-date departmental manual and ensures that all staff understand and follow correct departmental and library-wide policies and procedures. 
• Responsible for the daily reconciliation and documentation of cash register monies, and the daily transfer of monies to Administration. 
• Performs routine circulation and customer service tasks, including, but not limited to, checking materials in and out, providing assistance with accessing, locating, and requesting materials, performing general reader’s advisory, basic reference assistance, and technology assistance. 
• Assists the Head of Collection Management with the evaluation and assessment of collection needs by community and with collection maintenance. 
• Formulates, prepares, and submits a departmental budget and tracks departmental spending across all areas to ensure budgetary compliance and best practices. 
• Ensures that a defined list of departmental statistics is collected, compiled, and recorded on a daily, weekly, or monthly basis as directed, and analyzes collected data to make recommendations and/or adjustments to services. 
• Works a flexible schedule, including nights and weekends, as necessary. 
• Other duties as assigned.

Skills, and Abilities 

• Thorough knowledge of modern principles and practices of public librarianship (Librarian II only) and the knowledge and skills necessary to supervise, guide, evaluate, and train assigned staff, and communicate with library staff on all levels. >
• Ability to effectively plan, organize work, determine priorities, multi-task, make decisions, and complete assigned duties with minimal supervision and with multiple interruptions. 
• The ability to effectively and creatively solve problems; including the ability to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches. 
• Demonstrated ability to communicate tactfully and effectively with patrons and to create a positive, welcoming, and helpful environment for diverse populations. 
• Ability and willingness to obtain certification as a passport agent if required. 
• Ability to write effectively at a professional level, including the ability to create and edit a departmental procedure manual. 
• Flexibility and the ability and willingness to support departmental and organizational change. 
• Ability to collect, understand, and analyze statistical data and make suggestions based on a combination of the data and organizational needs. 
• Ability to provide reader’s advisory and basic reference service to patrons (Librarian II). 
• Ability to effectively access and utilize current and emerging technology and the Internet to perform all required tasks, and to effectively provide related instruction to patrons and/or staff as needed. 
• Ability to accurately handle cash and cash receipts, and to operate a cash register and/or equivalent technology; includes basic math skills and the ability to accurately make change. 
• Ability to work a flexible schedule and to regularly lift, bend, move, push and pull heavy carts, and remain standing for long periods of time.

QUALIFICATIONS AND REQUIREMENTS

Education and Work Experience for a Librarian II

• Possession of a Master’s Degree in Library and Information Science from an American Library Association accredited program and experience in professional library work specific to Circulation Services, including supervisory and management experience.  
• A valid driver’s license and a willingness and ability to travel within Washington County as needed.
• Must be eligible for Maryland Public Librarian Certification.

Education and Work Experience for a Library Associate III

• Bachelor’s Degree from a recognized college or university.
• Three years of management and/or supervisory experience in a relevant or transferable field.
• Minimum three years of Circulation Services work experience in a public library and an in-depth understanding of Circulation processes and procedures.  
• A valid driver’s license and a willingness and ability to travel regularly within Washington County is required.

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