Under the direction of the Library Supervisor, Assistant Library Manager or Library Manager proactively assists customers with their diverse library needs including providing information, materials advisory, computer and device assistance and performing various collection and circulation duties. Leads programs and outreach events. Serves as librarian-in-charge.

• Plans and presents programs and outreach events based on operational needs of location from individual to group instruction covering all age groups, both in-person and virtually
• Coordinates location specific activities for a focus area, such as an age group, programs, outreach or marketing
• Assists customers at their point of need to find answers to a broad range of questions, using appropriate resources and making relevant referrals
• Processes all material types and devices
• Processes daily monies, prepares revenue reports and makes banks deposits
• Uses technology to serve customers and to streamline workflow
• Guides customers in selecting appropriate materials for reading/viewing/listening
• Performs collection maintenance duties and keeps collection orderly including shelving, merchandising, and shelf-reading
• Creates/manages library customer accounts, including accepting, managing and negotiating payments (cash and electronic)
• Assists customers with all library services, including registering for appointments, programs and reserving meeting spaces (in-person, via phone or virtually)
• Uses the library's website or catalog to search, locate and reserve an item in the library's catalog or from other library systems and performs materials advisory
• Assists customers with using public computers, including navigating online resources and using desktop software
• Assists customers with downloading library digital content to devices
• Assists customers with general technology questions and needs
• Assists customers with library equipment and services, such as scanning, printing, copying, faxing and use of self-service stations
• Understands and implements branch and system policies and procedures
• Serves as the librarian-in-charge; includes de-escalation, handling customer issues, responding to building problems, addressing and documenting security incidents, and providing follow-up to branch management
• Builds and maintains relationships with diverse community partners, government agencies and businesses that share a common mission
• Prepares or updates daily schedules and/or weekly schedules based on operational needs of location
• Performs duties that support branch initiatives and community services
• Performs duties related to location specific, specialized services and/or Centers of Excellence
• Must be able to meet scheduling requirements by arriving to work on time and staying until the end of one's shift
• Must be able to work evenings and weekends and be flexible with one's work schedule to meet daily operational requirement
• Must have access to transportation, as needed to fulfill responsibilities of the position, including meetings, events and activities at other branch locations or offsite
• Other duties as assigned

Bargaining Unit Status: Eligible

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